Cancellation and Refund Policy for JobEasyGo
Effective Date: November 23, 2024
At JobEasyGo (https://jobeasygo.com/), we strive to ensure customer satisfaction with our services and products. This Cancellation and Refund Policy explains the terms under which cancellations and refunds can be requested. Please read the policy carefully before making a purchase or subscribing to our services.
1. Cancellation Policy
a) Digital Services and Subscriptions
- Cancellation Requests: Once a subscription or digital service is activated, cancellations are not permitted. However, you may opt out of future renewals by contacting us at care@jobeasygo.com.
- One-Time Purchases: Digital products, such as training courses or resources, are non-cancellable once payment is processed.
b) Physical Products
- Cancellations of orders for physical products (if applicable) are allowed only if the cancellation request is submitted before the item is shipped.
- To request cancellation, please email us at care@jobeasygo.com or call us at +91 9824 428 219. Once the product has been shipped, cancellations cannot be processed.
2. Refund Policy
a) Digital Products and Services
- No Refunds on Digital Products: Due to the nature of digital services (e.g., courses, job resources, or skill training content), refunds will not be provided once the product is delivered or accessed.
- Service Issues: If you experience technical issues preventing access to your purchased digital content, please contact us. We will make every effort to resolve the issue or provide a replacement.
b) Physical Products
- Refunds for physical products are only applicable in the following cases:
- You receive a damaged or defective product.
- The wrong product is delivered.
- The product fails to match the description provided on the website.
Refund requests for physical products must be made within 7 days of delivery by contacting care@jobeasygo.com and providing proof of the issue (e.g., photographs of the product and packaging).
c) Refund Process
- Approved refunds will be processed within 7-10 business days of approval and will be credited to your original payment method.
- Any shipping charges (if applicable) are non-refundable unless the product was defective or the delivery was incorrect.
3. Non-Refundable Items
- Training certifications or certificates of completion are non-refundable once issued.
- Subscription fees for any premium services are non-refundable after the subscription period begins.
- Payments made for job placement services are non-refundable if services have been rendered.
4. Exceptions
Refunds or cancellations may be granted under exceptional circumstances at the sole discretion of JobEasyGo. If you believe you qualify for an exception, please contact us with detailed information.
5. How to Request a Cancellation or Refund
To initiate a cancellation or refund request, please follow these steps:
- Email us at care@jobeasygo.com with your order details and reason for cancellation/refund.
- Attach any required documentation (e.g., proof of purchase, photographs of defective items).
- Our team will review your request and respond within 3-5 business days.
6. Contact Us
If you have any questions or need further clarification regarding this policy, please contact us at:
- Email: care@jobeasygo.com
- Phone: +91 9824 428 219
Thank you for choosing JobEasyGo. We are committed to providing a seamless experience and addressing your concerns in a timely and fair manner.